Connect Freight boosts dispatch efficiency with CargoMinds

Success stories September 16, 2025 Learn how Connect Freight Inc streamlined dispatch operations, improved load selection, and boosted revenue with the CargoMinds platform. Overview Based in the U.S., Connect Freight has been in the trucking industry for over 10 years. Operating nationwide with a versatile fleet of vans,flatbeds, and reefers, the company manages between 50 and 80 trucks depending on the season. Its nine dispatchers handle up to 10 truckseach, coordinating 200 – 400 loads weekly. With such high volume, success depends on one thing: efficient dispatching backed by reliable market data. Challenge Unpredictable markets, limited planning Before using CargoMinds, Connect Freight’s dispatch team faced a daily challenge: sudden and frequent spot market rate changes. These fluctuations made long-term planning nearly impossible, often leading to time-consuming negotiations, wasted calls from brokers, and difficulties keeping trucks in profitable lanes. The result? Missed opportunities, higher deadhead miles, and reduced margins. Solution The Connect Freight team was able to integrate CargoMinds into their dispatch workflow in less than an hour. Onboarding: Just a simple registration process, quick and easy. Integration: Easy setup, no downtime, immediate access to real-time data. Key feature: The Market Potential tool became the go-to resource for checking rates and spotting the most profitable areas before making dispatching decisions. It’s fast, easy to navigate, and gives us a great overlook of all the data we need.
 – Connect Freight Dispatcher Results From guesswork to data-driven dispatching CargoMinds has significantly improved Connect Freight’s ability to plan and execute. Faster load booking – Dispatchers now secure quality loads more quickly, thanks to real-time rate insights. Improved profitability – Smarter load selection and lane decisions have led to a steady increase in both revenue and profit. Higher RPM – Average RPM has improved, largely due to better lane selection and more accurate rate forecasting. Reduced deadhead miles – By identifying stronger markets ahead of time, trucks are dispatched into areas with more consistent freight, minimizing empty miles and increasing loaded miles. Consistent weekly gross – Checking freight demand ahead of time leads to stronger, more reliable weekly revenue. “With CargoMinds, we save time, avoid bad lanes, and keep trucks profitable. The web app platform makes decision-making much easier and faster.” Customer support experience CargoMinds support has been another highlight for Connect Freight. Whenever the team reached out, the response came almost instantly, often within seconds, and any issues were resolved quickly and effectively. Dispatchers describe the overall experience as smooth and reliable, noting that they feel fully supported at every step. At this point, they haven’t identified any major areas for improvement, as the system continues to meet their expectations. Response time: Immediate Resolution: Issues resolved effectively. Overall experience: Positive, with no improvements needed at this time. Looking ahead Connect Freight continues to rely on CargoMinds as a daily tool for dispatching and planning. “We would recommend CargoMinds to any dispatch team. It helps us decide where to send trucks and keep them busy with good-paying freight all week long.”