Terms of Service

By using the Application, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision, please do not use the Application.

Standard Pricing. Users who register after the Early Adopter period will be subject to the Company’s standard pricing plan, as set forth in the Order Form. The Company reserves the right to update or modify its pricing models for new and existing Users at any time. All pricing details will be communicated to Users in advance, and any changes will take effect from the next billing cycle following at least thirty (30) days’ prior notice.

Third-Party Links. The Application may contain links to third-party websites and applications (“Third-Party Sites”). Where possible, such links will be clearly marked. These sites may be co-branded with the Company and may include the Company’s trademarks. The User acknowledges that the Company has no control over the content or availability of Third-Party Sites and bears no responsibility for the information, inaccuracies, errors, omissions, or transactions related to goods or services found on those sites. The User is solely responsible for reviewing the terms of use of such sites.

Advertising and Sponsorship. The Company and the publishers of such content are responsible for ensuring that the materials included in the network comply with international and national laws, including privacy laws. The Company bears no liability to the User or any other party for any claim related to the content or for any error or inaccuracy in any digital material displayed within or in connection with the Application.
Prohibited Use. The User agrees not to, directly or indirectly:
(a) interfere with or compromise the security of access to the Application;
(b) copy, disassemble, decompile, reverse engineer, or attempt to discover the source code of the Application;
(c) create, translate, or adapt derivative works from the Application;
(d) lease, license, sell, or otherwise commercially exploit the Application;
(e) use data from the Application for purposes not intended by the Service, including automated content scraping;
(f) upload malicious software or other destructive files;
(g) use the Application for illegal or deceptive purposes;
(h) use information from the Application to develop competing services.

User Representations, Warranties, and Indemnification Regarding Personal Data. The User represents and warrants that they will not submit, upload, or copy personal data of their agents or any other individuals without a lawful basis for such transfer, or in violation of applicable privacy laws. The User agrees to indemnify the Company for any losses, costs, and third-party claims arising from a breach of this obligation.

Privacy Policy. Data collected through the Application is processed in accordance with applicable personal data protection laws and the Company’s specific Privacy Policy, available at https://cargominds.ai/privacy-policy/.

Use of Artificial Intelligence (AI). The Application utilizes components based on artificial intelligence and automation to generate lane-specific load rate predictions, calculate route-level profitability based on operational costs and revenue potential, and surface market trends by analyzing historical and real-time data.
(a) the recommendations, analyses, and suggestions generated by the Application (including features such as Market
Potential, Trends, and Load Rates) are intended solely as auxiliary tools and do not constitute binding advice or a guarantee of business success;
(b) all final decisions are made solely by the User, and the Company bears no liability for any damage, loss, or expense resulting from the use of or reliance on AI-generated results;
(c) the User shall not attempt to modify, reverse-engineer, access unofficially, or otherwise use the AI system contrary to its intended purpose or beyond the scope of permitted use.
The Company reserves the right to modify, enhance, or remove AI components at any time without prior notice, if deemed necessary for security, performance, or legal compliance.

REGISTRATION AND ACCOUNT
In order to use the Application, you are required to create an account. You must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. The User is not permitted to share, transfer, sell, or assign access to their account to any third party without the prior written consent of the Company. The User assumes full responsibility for all actions performed through their account, including those carried out by third parties in the event of unauthorized access due to the User’s negligence.

DESCRIPTION OF SERVICE
The CargoMinds Application provides users with access to analytical and operational tools that support real-time decision-making. Application functionalities include:
● Market Potential: Identifying which lanes are currently undersupplied or overpaying, helping dispatchers send trucks where demand is strongest.
● Trends: Spotting lanes that have increased in rate or volume over the past 30 days, giving early signals on where to pivot capacity.
● Load Rates: Insights into the average and top-paying rates for specific lanes based on market data
Users complete an Order Form, based on which the scope and duration of the service are defined. The type, scope, and price of the service depend on the information provided in the Order Form.

MAINTENANCE AND SUPPORT
The Company provides the User with support regarding issues related to the use of the Application throughout the duration of the Agreement. Support is available 24/7 via phone and email. The Company does not provide support during planned system maintenance periods or during necessary service interruptions for updates or improvements to the Application. The Company will make reasonable efforts to notify the User in advance of planned interruptions via email, sent to the address previously provided by the User. Support does not include services required as a result of:
(i) improper use, alteration, or misuse of the Application by the User;
(ii) any issues caused by modifications to the Application not performed or authorized by the Company.

Extended Support, Customization, and Additional Services. If the User requests the Company to provide custom development, additional support, or other services (collectively: “Additional Services”), the parties shall negotiate separate terms to be governed by a specific agreement. This agreement will define the scope of Additional Services, delivery timelines, fees, and other mutually agreed terms. Additional Services may include, but are not limited to, integrations with TMS systems, custom dashboards, or data synchronization with external tools, depending on the specific needs of the User. Any intellectual property resulting from such Additional Services shall be the exclusive property of the Company. Any third-party or User contributions related to the Additional Services shall be subject to a separate agreement, under the condition that such contributions are considered “work for hire” and that all intellectual property rights are transferred to the Company.

FEES AND PAYMENT TERMS
By completing and submitting the Order Form through the Application, the User confirms acceptance of these Terms of Service and enters into a binding agreement with the Company. These Terms of Service constitute the entire agreement between the User and the Company with respect to the use of the Service. No separate written contract is required.

As the Application is provided in digital format and grants immediate access to services upon activation, refunds are generally not available. The User acknowledges and accepts this policy at the time of order confirmation and subscription activation.

BILLING

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. ACH Payment Terms By signing the ACH Authorization Form, the customer authorizes Routemate LLC DBA CargoMinds to initiate automatic debit entries from the bank account specified on the form for the purpose of paying invoices and any applicable fees.

Terms:

1. Authorization: The customer agrees that all payments will be automatically withdrawn on or after the invoice due date, as agreed in the service contract or invoice.
2. Returned Payments: If an ACH transaction is returned due to insufficient funds, closed account, or any other reason, a returned payment fee of $25 will be charged.
3. Updating Information: The customer agrees to notify Routemate LLC DBA CargoMinds in writing of any changes to their banking information at least 5 business days before the next scheduled payment.
4. Revocation: The customer may revoke this authorization by submitting a written notice at least 10 business days prior to the next scheduled debit.
5. Security and Privacy: All banking information will be kept secure and confidential in accordance with applicable data protection laws.

By signing the ACH Authorization Form, the customer acknowledges and agrees to these payment terms. Payments made by Credit card are subject to an additional processing fee of three percent (3.5%). The Company reserves the right to change this fee with prior notice to the User.

Customers will be billed monthly for the current provision of the Routemate LLC DBA CargoMinds which includes services. Payment for such charges will be due within five (5) days for the invoice received 1st of the month, and due on receipt for all the following invoices during the month. All payments will be made in U.S. dollars.

Late payments will be enforced by our Collection department starting from 15th of the month, and if no payment is made within five (5) days after the enforced collection, services will be due for cancellation. If in its judgment RouteMate LLC DBA CargoMinds determines that a Customer is not creditworthy or is otherwise not financially secure, RouteMate LLC DBA CargoMinds may, upon written notice to the Customer, modify the payment terms to require full payment before the provision of the above services or other assurances to secure Customer’s payment obligations.

If the Subscription has been made through an In-app Purchase for Mobile app, all billing is handled by the Application Store and is governed by the Application Store’s own terms and conditions.

OWNERSHIP AND INTELLECTUAL PROPERTY

The User expressly acknowledges and agrees that all intellectual property rights related to the Application — including, but not limited to, copyrights, software rights, database rights, design rights, patents, trademarks, trade names, know-how, and all related rights — are the exclusive property of the Company or are lawfully licensed to the Company by third parties.
The User, including their employees, collaborators, agents, or any other persons acting on their behalf or under their instructions, shall not acquire any ownership, usage, modification, adaptation, processing, distribution, or other interest in the Application, except for the limited, non-transferable, non-exclusive right to use the Application as expressly defined in these Terms of Service.
If the User or any related party acquires any intellectual property rights in relation to the Application for any reason, such rights are hereby irrevocably assigned to the Company without additional compensation, and the User fully waives any moral rights to the extent permitted by applicable law. This assignment also applies to any future rights that may arise in connection with the Application.
All modifications, upgrades, customizations, corrections, new solutions, improvements, and other enhancements to the Application that arise within or as a result of the User’s use of the Application — regardless of who initiated them — shall automatically belong to the Company. The User agrees to sign all necessary documents at the Company’s request to confirm or transfer such rights.
The User agrees to promptly notify the Company of any actual or potential infringement of intellectual property rights related to the Application that comes to their attention and to fully cooperate with the Company in protecting those rights.
Any reputation, business value, or goodwill that the User may build through the use of or association with the Application shall be considered the exclusive property of the Company, and the User shall have no rights or claims related to it.

CONFIDENTIAL INFORMATION
Confidentiality Obligations. All information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) that is marked as confidential, or that should reasonably be understood as confidential given its nature and the circumstances of disclosure (“Confidential Information”), must be kept strictly confidential. The Receiving Party agrees to:
● use the Confidential Information solely for the purpose of fulfilling its obligations under this Agreement;
● apply the same level of protection as it uses for its own confidential information, but no less than the reasonable industry standard;
● limit access to the Confidential Information to its employees, contractors, or advisors who have a legitimate need to know the information for the purposes of this Agreement and who are bound by confidentiality obligations.
The Receiving Party shall not copy, distribute, disclose, or otherwise make the Confidential Information available without the prior written consent of the Disclosing Party, unless expressly permitted by this Agreement. 

Exceptions to Confidentiality. The obligations shall not apply to information that the Receiving Party can demonstrate:
(a) was lawfully known to it prior to disclosure by the Disclosing Party, without any obligation of confidentiality;
(b) became publicly available without breach of these Terms by the Receiving Party;
(c) was independently developed by the Receiving Party without use of or reliance on the Disclosing Party’s Confidential Information;
(d) was explicitly approved for disclosure in writing by the Disclosing Party;
(e) was lawfully obtained from a third party not bound by confidentiality obligations with respect to such information;
(f) must be disclosed pursuant to law, court order, or a legally binding act of a governmental or regulatory authority — provided that, where permitted, the Receiving Party will notify the Disclosing Party in advance to allow it to seek protective measures.

Remedy for Breach. Each party acknowledges and agrees that any unauthorized disclosure, use, or misuse of confidential information may cause serious and irreparable harm to the other party, which may not be fully compensable by monetary damages. Accordingly, the injured party shall be entitled, in addition to any other legal or equitable remedies, to seek immediate injunctive relief and other appropriate protective measures before a competent court, without the necessity of proving actual damages or posting a bond.

Duration. The confidentiality obligations shall remain in effect during the term of the Agreement and for at least seven (7) years after its termination, or for as long as the information remains confidential, whichever is longer.

LIMITATIONS AND LIABILITIES
Limited Warranty. The Company will make reasonable efforts to ensure an adequate level of system availability, service continuity, and optimal performance of the Application. The Company reserves the right to perform updates, upgrades, and temporary shutdowns of the Application for maintenance purposes from time to time, without prior notice.
The User acknowledges and agrees that they use the Application, and rely on its content, entirely at their own risk. The User also understands that the use of the Application may require subjective judgment and interpretation of data generated by the Application.
The User agrees that it is their sole responsibility to verify, validate, and confirm the accuracy of any results obtained through the Application and to bear all responsibility for any damage to their business, systems, or data loss that may result from using the Application. 
The Company represents that it is the owner or lawful licensee of the Application and that, to the best of its knowledge, the User’s use of the Application does not infringe the intellectual property rights of third parties.

Internet and Availability. Although the internet is generally considered a secure environment, the User acknowledges and agrees that service interruptions may occur and that access to the Application may from time to time be suspended, disrupted, or disabled due to circumstances that may or may not be under the Company’s control. The Company will make reasonable efforts to ensure that the Application is available at all times, but the Application may be inaccessible at any time and for any reason.
The User acknowledges and agrees that the Company shall not be held liable for any claims, data loss, or damages that arise during the transmission of information over the internet in connection with the use of the Application. The User is aware that the internet is not entirely secure and that unauthorized third parties may gain access to the Application and User data.
Accordingly, the Company does not guarantee the privacy or security of any User information transmitted to or stored within internet-connected systems. The Company disclaims any warranty or representation that the confidentiality of information transmitted through the use of the Application will be preserved.
The User acknowledges and agrees that the Company shall not be liable for any access to or use of information and data by third parties in connection with the Application. The Company’s sole obligation shall be to correct any reported issue in the Application if it was caused exclusively by a failure in the Company’s support services.

Disclaimer of Warranties and Limitation of Liability. The Company disclaims all warranties except those expressly stated in these Terms. No warranties are given, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, availability, accuracy, or uninterrupted operation of the Application. The Company does not warrant that the Application will meet the User’s requirements, that operation will be error-free, uninterrupted, timely, or secure, or that the Application is free of viruses, bugs, defects, or other harmful or destructive elements.
The Company does not guarantee any specific results, business revenues, or outcomes as a result of using the Application.
The software owner is responsible for the quality and core functionality of the Application but not for the manner in which the User uses the licensed software.
This Agreement explicitly excludes any liability of the Company for damages resulting from use of the software contrary to its intended purpose or usage guidelines, including but not limited to: unauthorized modification, maintenance or upgrades, illegal use and/or use for unlawful purposes, lending, sharing, renting, sublicensing without permission, and any other unauthorized acts or omissions by the User or third parties acting on behalf of the User. The Company shall also not be liable for any data loss arising from such actions.
The User expressly agrees that their sole legal remedy in the event of damage shall be limited to compensation for direct damages, and only up to the maximum amount equal to the total fees paid by the User to the Company in the six (6) months preceding the event that caused the damage. Under no circumstances shall the Company, including its agents and partners, be liable for indirect, special, incidental, consequential, punitive, or exemplary damages, including (but not limited to) loss of revenue, business opportunities, data loss, legal fees, or business interruption, even if advised of the possibility of such damages.

No party may initiate legal proceedings more than one (1) year after the cause of action arises.

Indemnification by the User. The User agrees and acknowledges that they will indemnify and hold harmless the Company, its affiliates, and their respective representatives from and against any and all liabilities, claims, demands, damages, losses, costs, or expenses — including reasonable legal fees — initiated by any third party, arising out of or relating to:
● any breach of these Terms of Service,
● any other agreement between the contracting parties,
● any other documents, terms of use, or privacy policies referenced by these Terms in connection with the use of the Application by the User or their representatives, or in cases where a third party alleges that the User’s or their representatives’ use of the Application, contrary to these Terms of Service, constitutes misappropriation, infringement, or violation of that third party’s intellectual property rights.

Joint Indemnification Provisions. The parties shall cooperate in the defense of such claims, appoint mediators if necessary, and provide written notice to each other regarding any claims or demands.

GENERAL PROVISIONS
Force Majeure. Except for payment obligations, neither party shall be held liable to the other for any failure to perform due to force majeure. Force majeure refers to an event beyond the reasonable control of the affected party that was not caused by that party and may include, but is not limited to:
● actions by governmental authorities,
● fires, earthquakes, floods, tropical storms, hurricanes, tornadoes, severe weather conditions, or any other external, unforeseeable, and unavoidable events,
● labor strikes or blockades,
● riots, fighting, uprisings, civil disobedience, armed conflict, terrorism, or war (declared or undeclared), or threats thereof if such threats are reasonably expected to cause harm to persons or property,
● shortages or unavailability of materials or components.

If a force majeure event causes any delay or suspension in the performance of any provision of the Agreement, the performance shall be extended for the duration of the force majeure circumstances. If the force majeure event continues for more than 30 days, either party may terminate this Agreement by providing written notice.
The party invoking force majeure must notify the other party of the occurrence within three days of the event and is required to provide evidence of such circumstances—unless publicly available—either with the notice or within 10 days after the force majeure event ends, if the evidence was not available at the time of the notice.

Dispute Resolution. All disputes, disagreements, or claims arising out of or in connection with these Terms of Service, including their breach, termination, or interpretation, shall first be attempted to be resolved amicably through negotiations between the parties or through mediation.
If an amicable resolution is not reached within thirty (30) days from the date one party notifies the other of the existence of a dispute, the matter shall be resolved through arbitration in accordance with the laws of the State of Illinois, USA, before a single arbitrator and under the rules of the competent arbitration institution.
The place of arbitration shall be Lake County, Illinois, and the language of the proceedings shall be English.
The arbitrator’s decision shall be final and binding on both parties. The costs of the arbitrator will be borne by the unsuccessful party.

Non-Solicitation. The User is prohibited from employing or recruiting the Company’s agents during the term of the Agreement and for two (2) years following its termination.

Notices. Any notice given by one party to the other shall be deemed valid if:
(a) sent by regular mail, or
(b) personally delivered or sent via courier service, or
(c) sent via email, or other electronic communication, and shall be deemed received by the recipient on the fifth business day after sending if sent by mail, or on the day of delivery if delivered personally or electronically.
Such notices shall be sent to the communication addresses specified in the applicable Order Form.

Jurisdiction. All disputes shall be subject to the jurisdiction of the courts located in Lake County, Illinois, USA. This Agreement shall be governed by and interpreted in accordance with the laws of the State of Illinois.

Export Restrictions. The User agrees to fully comply with all applicable laws and regulations relating to the export and re-export control of software solutions, including but not limited to the regulations of the United States of America and other relevant jurisdictions.
The User may not directly or indirectly export, re-export, transfer, grant access to, or otherwise make the Application or any part thereof (including technical data, documentation, and technology) available to countries or individuals for whom such actions are prohibited under applicable export control laws.
Any such action shall be deemed a breach of this Agreement and may result in its immediate termination, in addition to the User’s liability for any resulting damages or consequences.

Assignment of Rights. Unless the Company provides prior written consent, the User may not assign, transfer, or otherwise delegate any of its rights or obligations, including the right to access or use the Application, in whole or in part, by any means including through legal mechanisms. Any attempted transfer without such consent shall be considered null and void. The User must promptly notify the Company of any change in ownership.
The Company may transfer this Agreement and may delegate or subcontract its obligations to a third party without the User’s consent, provided that prior notice is given to the User.
Accordingly, this Agreement and all of its terms shall be binding upon and benefit each party and their permitted legal successors and assigns.

Waiver. If either party fails to enforce any provision of this Agreement or to exercise any right under this Agreement, such failure shall not constitute a waiver of that right and shall not relieve the other party of its obligations under this Agreement.
Severability. If any provision of these Terms of Service or the Order Form is determined to be invalid, unlawful, or unenforceable by a competent court or arbitrator, such provision shall, to the extent possible, be interpreted and modified in accordance with applicable law so as to reflect the original intent of the parties. If such modification is not possible, the provision shall be deemed severed from this Agreement, and all other provisions shall remain in full force and effect.
The invalidity, illegality, or unenforceability of any single provision shall not affect or be construed to render the entire Agreement void.

Entire Agreement. The headings in these Terms of Service are for convenience only and shall have no legal effect or significance.
These Terms of Service, including all Order Forms, attachments, schedules, and any other documents referenced herein — including the Privacy Policy and Anti-Spam Policy available at: https://cargominds.ai/privacy-policy/ together constitute the entire agreement and understanding between the Company and the User with respect to the subject matter hereof and supersede all prior written or oral agreements, proposals, or representations.
In the event of a conflict between these Terms of Service and any other Documentation, such as the Order Form, the order of precedence for interpretation and application shall be as follows:
(1) the Order Form,
(2) the Terms of Service, and
(3) the Documentation — to the extent necessary to resolve the inconsistency.

Term and Termination. These Legal Terms shall remain in full force and effect as long as the User continues to use the Services.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, TO DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON, FOR ANY REASON OR FOR NO REASON, INCLUDING,
WITHOUT LIMITATION, FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR OBLIGATION CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
We may suspend or terminate your use of the Services at any time, at our sole discretion and without prior notice. If your account is terminated or suspended for any reason, you are prohibited from re-registering and creating a new account under your own name, a false name, a borrowed name, or the name of any third party, even if you are acting on behalf of such a party. In addition, we reserve the right to take appropriate legal action, including without limitation civil, criminal, and injunctive remedies, to prevent further use.

Changes to Terms of Service. The Company reserves the right to modify and update these Terms of Service at any time and without prior notice. Therefore, it is important that the User regularly reviews the Terms to stay informed about any potential changes. By accepting these Terms, the User agrees to be bound by any future amendments to the Terms. Continued use of the Application after the changes take effect shall be deemed acceptance of the modified Terms.

User Acknowledgment. The User confirms that they (or their authorized representative) have carefully read and understood these Terms of Service and acknowledges that they have been advised to review the Terms regularly to stay informed of any updates, and to seek independent legal counsel before accepting these Terms of Service — and that they have either done so or have knowingly chosen not to.